Shaping the Future of Dentistry With Keystone Dental Partners

Are you seeking a fulfilling career in dentistry that values a healthy team, exceptional service, and growth orientation? Look no further. Keystone Dental Partners, located in South Eastern Wisconsin, is committed to fostering a positive mindset among its team members, recognizing their efforts, and offering great employee benefits. We believe that a healthy team leads to healthy patients and a healthy practice. So, why wait? Reach out to us today.

Keystone Dental Partners Job Description: Practice Manager 

Job Title

• Practice Manager

Exempt or Non-Exempt Status

Salary / Exempt Employee:

• Salaried
• Paid more than $455 a week
• Is not required to use time tracking software
• Receives 15 days vacation per calendar year
• Not paid overtime
• Must have an approved time off request before taking leave

Job Summary

This person will be responsible for management and functions of all clinical aspects as well as the business aspects in managing a successful dental practice. They will also be responsible for the assimilation of a smooth day to day operation of a productive dental team. Part of the role will also include hiring, training, and evaluating all employee performances along with providing direction and expectations to their teams.

Qualification Requirements

• Minimum 4 year college degree OR
• Minimum 3 years experience in business, dental industry, and/or managing staff

Performance Standards

• 40+ hours per week, typically Monday – Friday (8 AM – 12 PM & 1 PM – 5 PM), but may vary pending the needs of the business.

Direct Supervisor

• Director of Operations 

Essential Functions & Duties 

• Responsible for ensuring best practices are in place. Able to manage scheduling efficiency, problem solve spontaneously and proactively plan ahead.
• Manage full revenue performance of the center, including managing performance of all staff.
• Review and manage key performance indicators including production, collections, healthcare financing, treatment plan acceptance rate, collection ratio, and pipeline metrics.
• Foster strong relationships with the Doctor(s) to ensure alignment to strategic objectives throughout the practice.
• Review and interpret the financial performance of the practice on a routine basis to measure against plan achievement and profitability targets.
• Manage and report the practice assets through effective inventory control, supply chain, procurement and AR management to ensure effective inventory utilization and practice efficiency.
• Support clinical training programs and mentoring for clinical staff to ensure the clinical staff meets the technical requirements of their positions.
• In collaboration with Human Resources, manage directly and through others, the performance management and development of staff to ensure the retention, employee development, succession planning, career-pathing and performance of employees.
• Operate the practice with the utmost standards of confidentiality in all facets of patient information, employee and HR matters, and intellectual property as well as revenue and profitability.
• Serve as point of contact for the corporate support office and collaborate with the different support departments (i.e. Accounting, HR, Marketing) to ensure the center is fully utilizing the support available to it to run an effective and profitable operation.
• Monitor and manage consult flow for consistency, efficiency of doctor/staff time.
• Monitor and manage surgical schedule to maximize surgery time (if applicable to practice).
• Be present in the office or other designated Company work location on a full – time basis to effectively and consistently collaborate with practice team members, other practice manager, and administrative staff.
• Handle any patient compliments/complaints.
• Prepare and execute staff meetings and training sessions.
• Oversee computer software training and implementation.
• Fill out a purchase order forms if any required equipment are needed to perform the clinical jobs within the practice.
• Oversee the monthly culture budget allowance, and support team building exercises within the practice.
• Approve incoming bills, and route to the Director of Operations.
• Oversee the physical building and equipment, ensuring they are in good working order.
• Follow ALL other policies, as required in the employee handbook and any other written protocols.
• Assist doctor(s) with any special projects.

Additional Functions and Responsibilities

• Qualifications and requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• Language skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regularities. Ability to write reports, business correspondence, and procedure manuals for doctor and/or employees. Sufficient command of English language to reassure doctor, employees and/or patients, and effectively present information and respond to questions. Sufficient command of dental terminology and procedures to communicate with dental and medical professionals.
• Mathematical skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Be able to figure percentages.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will:

• Regularly:
• Sit on office chairs from 1 – 2 hours at a time up to a total of 6 – 8 hours per day
• Stand on carpeted floors intermittently up to 1 hour per day
• Use hands and wrists to finger, handle grasp or feel objects such as pens and pencils
• Use wrists and finger dexterity while using a computer keyboard
• Talk with doctors, employees, and patients on the telephone and in person
• Hear and comprehend instructions and general conversations

Flexibility

Reach with arms while retrieving materials. 

Occasionally

• Bend at the waist such as when getting supplies or files
• Squat, stoop or kneel up to 30 seconds at a time when filing or retrieving supplies
• Push/pull up to 45 pounds such as when opening and closing file drawers
• Twist the torso
• Lift and/or move up to 20 pounds from floor level

Psychological Demands

Regularly:

• Be interrupted
• Juggle multiple tasks
• Pay attention to detail
• Deal with and handle irritated patients and staff
• Work as part of a team.

Frequently:

• Change priorities
• Meet deadlines
• Respond to the needs of multiple bosses
• Think “on his/her feet”
• Build rapport with patients, staff, dental associations and study clubs
• Work more than 8 hours a day, by choice
• Work mandatory overtime.

Occasionally:

• Sell ideas and opinions
• Work in a “fast-paced” environment
• Work alone

Equipment or Programs Used

• Microsoft Office
• Google Docs
• Adobe Acrobat
• Dental management software
• Laser and ink jet printers
• Automobile
• Copy machine

Licenses and Certifications 

• Valid driver’s license

Authority 

• Make required purchases, approve requests from staff, approve purchase orders
• Hire, terminate, discipline employees with direction from Director of Operations

Disclaimer

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.

Keystone Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Get in Touch with Keystone Dental Partners

Ready to take the next step in your dentistry career? We're here to help. Reach out to Keystone Dental Partners today and let us help you build a fulfilling, growth-oriented career in dentistry. Remember, a healthy team leads to healthy patients and a healthy practice. Let's build that together.