Unlock Your Potential with Keystone Dental Partners

Are you ready to take your dentistry career to the next level? At Keystone Dental Partners, we're all about fostering a healthy team, nurturing healthy patients, and maintaining a healthy practice. We're committed to providing exceptional service, promoting a positive mindset, and recognizing the hard work of our team. If you're growth-oriented and looking for great employee benefits, it's time to consider joining our team in South Eastern Wisconsin.

Keystone Dental Partners Job Description: Receptionist/Front Desk Coordinator

Job Title

•  Receptionist/Patient Coordinator

Exempt or Non-Exempt Status

• Hourly / Non-Exempt Employee:
• Hourly
• Is required to use time tracking software
• Receives 1 hour of vacation per 30 hours worked
• Paid overtime
• Must have an approved time off request before taking leave

Job Summary

• Under direct and indirect supervision, answer inquiries and obtain information for general public, patients, visitors, and other interested parties. Provide information to callers; perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files. 

Qualification Requirements:

• High school diploma
• Accurate typing at 40 words per minute
• One year minimum office experience
• Preferred two years’ experience

Performance Standards

• 30-40+ hours per week, typically Monday – Friday (8 AM – 12 PM & 1 PM – 5 PM). Hours may vary pending the needs of the practice.
• Attend training events and after hours work for special assignments (and travel time). 

Direct Supervisor

• Practice Manager, or as assigned

Essential Functions & Duties

• Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Learn to operate new office technologies as they are developed and implemented.
• Memorize and use scripts effectively both over the phone and in person.
• File and maintain records.
• Collect, sort, distribute and prepare mail, messages and courier deliveries.
• Input data into computer by typing at least 40 WPM with minimal errors.
• Provide information about the practice, such as location of offices, employees within the organization, or services provided.
• Transmit information or documents to patients, using computer, mail, or facsimile machine.
• Must always represent the practice in a professional, pleasant, and cooperative manner.
• Maintain regular attendance and adhere to assigned work schedule and office policies.
• Must be able to comfortably and efficiently handle multiple deadlines and task assignments.
• Must be able to work both independently and cooperatively in team settings.
• Occasionally there may be some travel, by car or plane, required in order for you to participate in continuing education or seminars.
• Other duties and tasks, as assigned periodically.
• Always maintain the highest level of confidentiality to HIPAA standards.
• Adhere to strict safety guidelines and procedures to OSHA and office standards.
• Must be comfortable seeing and able to maintain a professional demeanor and attitude while working around blood and/or smells that may be unpleasant.
• Must be detail oriented in order to prepare and process business correspondence.
• You must be flexible and understand that your job duties may change from time to time and that you may be asked to “help out” in other areas of the office.
• Must demonstrate active listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Must demonstrate good reading comprehension - Understanding written sentences and paragraphs in work related documents.
• Must demonstrate excellent communication skills - Talking to others to convey information effectively.
• Frequent client and interoffice personnel interaction as this position meets and greets patients and is heavily dependent on excellent customer interaction.

HIPAA Requirements

• The expanded function front desk/coordinator will have access to PHI in the course of carrying out his/her duties. Applying the minimum necessary standard of HIPAA, the designated records sets to which this employee will have access include: the full dental chart, the full medical chart; all information in the practice management system, all other billing and account information.

Knowledge, Skills and Abilities Required

• Ability to speak, read, and write English fluently.

Behavioral Competencies

• Accountability: Role model to office mission, vision, and shared values
• Customer Focus: Strive to exceed patient’s expectations
• Teamwork: If someone needs help, help them
• Initiative: Be innovative, apply fresh ideas, and continuously improve how you do your work
• Confidentiality: Maintain strict confidentiality and respect the privacy of others
• Ethical: Demonstrate integrity, honesty, and stewardship in all encounters at work
• Respect: Demonstrate consideration and appreciation for co-workers and patients
• Communication: Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others

Physical Demands

• Sitting – 80%
• Standing – 10%
• Walking – 10%
• Use of computer – 5%
• Ability to lift/carry up to 30 lbs.
• Hearing – Must be able to hear telephonic equipment and comfortably communicate with patients and others by telephone and in person.
• Near vision - The ability to see details at close range (within a few feet of the observer) as required for business software, and operating office machines.
• Exceptional hand dexterity and typing skills to work with standard software programs provided.

Disclaimer

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.

Keystone Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Get in Touch with Keystone Dental Partners

Ready to take the next step in your career? Get in touch with us at Keystone Dental Partners. We're excited to help you unlock your potential and achieve your career goals. Whether you prefer to call or fill out a form, we're here to make the process as easy as possible for you. We look forward to hearing from you!